Support Services

MRI IV Infusion Pump and MRI Patient Monitor Technical and Clinical Support

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Maintenance Agreements

You care for the patients, we'll care for the MRI Infusion Pumps and MRI Patient Monitors

MRI IV infusion pumps and MRI vital signs monitors are unique products within the hospital. When these devices require maintenance the hospitals MRI system is unable to scan high acuity anesthesia or critical care patients. 

Our dedicated service team is renowned for keeping your IRadimed MRI Infusion Pump and MRI Vital Signs Monitor running at peak performance. We offer a comprehensive array of service offerings designed around your needs, so you can focus on patient care. We offer three levels of maintenance agreements to help you get the most out of your infusion pump. IRadimed maintenance agreements are backed by the trusted expertise of our support professionals. Our agreements help ensure repairs and system performance, while cutting through procedural ‘purchase order’ red tape and shielding your budget from unexpected expenses. No one knows MRI IV infusion and MRI Patient Monitoring like IRadimed!

Premium Maintenance Agreement:  “I want to maximize the performance and utilization of my MRidium and MRI systems”

Product Maintenance Agreement:    “I want a service for when my MRI infusion pump needs to be repaired”

Drug Library Maintenance Agreement:  “I want a service to keep my MRidium drug library up to date”

 

 
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Comprehensive service contract

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standard service contract

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DERS software service contract

 

DERS Library Update

Product Repairs

Product Loaners

Shipping Method

Follow-Up Applications

Preventative Maintenance

Biomedical Technical Training

2 DERS Library Updates Annually

Priority Repairs (Parts and Labor)

Priority Loaner (as available)

Expedited 2 Day Shipping (initial shipment)

25% Discount

50% Discount

50% Discount

N/A

Parts & Labor

Loaner (as available)

Ground Shipping

N/A

25% Discount

N/A

2 DERS Library Updates Annually

N/A

N/A

N/A

N/A

N/A

N/A

 

Contracts not available in all countries

Iradimed is committed to an exceptional customer experience through service excellence. Our service offerings include technical consultation and repair, biomedical and clinical education and DERS drug library maintenance so you can have peace of mind within your budget. 

 

Caring For Your Equipment

Repair and Maintenance:

No one knows MRI patient care devices like IRadimed.  IRadimed technical support and MRI infusion pump technicians are expert problem solvers with deep product knowledge. This dedicated team of professionals is eager to manage the end-to-end care of your MRidium IV infusion pump and accessories. 

Extended Maintenance Programs:

 We offer a comprehensive array of service offerings designed around your needs, so you can focus on patient care. IRadimed maintenance agreements are backed by the trusted expertise of our support professionals. Our agreements help ensure repairs and system performance, while cutting through procedural ‘purchase order’ red tape and shielding your budget from unexpected expenses. 

Partnering With Your Staff

Clinical Applications Training:

To promote safe and effective product implementations, IRadimed delivers two comprehensive clinical application programs at your facility. One for ‘General Users’ and an advanced program for ‘Super Users’. We partner with you to provide the support and resources needed to help ensure clinicians are effectively trained on your equipment. 

Biomedical Technical Training:

Take advantage of IRadimed’s expertise to elevate the technical abilities of your in-house engineering team. Our biomedical training courses combine direct instruction with participatory exercises to enable your technicians to provide “first call” support for your IRadimed products helping reduce overall downtime.  Please contact IRadimed to learn more about our training course and available dates. 

 

Product Software Reference

Below is the latest revision of software for supported IRadimed products. Please contact IRadimed technical support if you need to access to the latest software.

3860 / 3860+

MRI IV Infusion Pump

Software Revision: 3.5.3

3850

MRI IV Infusion Pump

Software Revision: 585.11.1

2460

MRI Pulse Oximeter

Software Revision: 1.2.1

3880*

MRI Patient Monitor

Software Revision 0.7.9


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